Q3 ops review
TL;DR — shipped 14 of 16 planned items, infra cost down 18 %, two incidents (both resolved in under 40 minutes). Recommendation: approve the Q4 hire and the SSO rollout.
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What shipped
| Item | Owner | Status | Notes |
|---|---|---|---|
| Streaming exports | Dana | ✅ Live | p95 latency 212 ms |
| Rate-limit tiering | Sam | ✅ Live | Free/Pro/Team tiers |
| Mobile upload retry | Priya | ✅ Live | retries with jitter |
| SSO (Okta) | Lee | 🟡 Beta | 3 design partners |
| Audit log search | Dana | ⏳ Q4 | needs new index |
Incidents
- Sep 3 — queue backlog (31 min). Cause: a retry storm after a provider timeout. Fix: jittered backoff and a circuit breaker.
- Sep 19 — stale cache (38 min). Cause: purge hook skipped on rollback. Fix: purge on every deploy state change.
Cost
- Compute −22 % after moving batch jobs to spot instances
- Storage +6 % (audit logs); retention policy proposed below
- Net: −18 % month over month
Decisions needed
- Approve one on-call engineer hire (Q4)
- Green-light SSO general availability for November
- Keep the 90-day log retention default
Next quarter
- Finish SSO and audit search
- Cut dashboard p95 from 1.4 s to 0.8 s
- Hire one more on-call engineer
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